Frequently Asked Questions



1. What is the price and availability for keys and locks?
Keys are $9.95 each and locks are $24.95 each and must be paid for in advance via credit card. Call customer service at 1-800-323-8181 for all other replacement part pricing.

To find the key number you need, check the number on the existing key or face of lock. To order a replacement lock, please provide the item number of the product

Call MMF at 1-800-323-8181 for availability.
2. How can I find part numbers?
Please search the MMF website using key words to locate the part numbers.

If you continue to have difficulty locating the part number, please contact MMF customer service at mmf@mmfind.com or call 1-800-323-8181
3. How Do I find information about products?
Please search the Search functionality on the MMF website using key words. If you are still unable to locate, please feel free to contact us at mmf@mmfind.com or call us at 1-800-323-8181
4. How do I get key replacements?
Please complete the replacement parts order form that is located on the MMF website.
5. Where can I purchase additional components for the key cabinets?
Additional components for MMF key cabinets can be purchased through your local distributors
6. How do I set the combination lock and/or simplex lock? Can I change the setting for the combo lock more than once?
Please see the instructions below for changing the combination lock:

INSTRUCTIONS FOR SETTING COMBINATION LOCK:

THIS LOCK IS SET TO OPEN AT 000 AT FACTORY

TO CLOSE AND LOCK: TURN THE WHEELS TO ANY OTHER NUMBER AND CLOSE COVER. THIS AUTOMATICALLY LOCKS THE LOCK.

TO OPEN: TURN ALL WHEELS TO 000, WHICH AUTOMATICALLY OPENS LOCK.

PLEASE READ AND FOLLOW THESE INSTRUCTIONS EXACTLY:

TO SET YOUR COMBINATION:

1. OPEN LOCK WITH PRESET COMBINATION (000).

2. PUSH CHANGE LEVER ON BACK OF LOCK TOWARD CENTER AND TOWARD OPENINGS. IMPORTANT: CHANGE LEVER CAN NOT BE MOVED INTO COMBINATION SETTING POSITION UNLESS COMBINATION WHEEL IS SET AT PRESENT COMBINATION (000).

3. SET WHEELS TO YOUR OWN PRIVATE NUMBERS.

IMPORTANT: RECORD YOUR NUMBER ON A CARD AND KEEP IN A SAFE LOCATION. AFTER YOUR COMBINATION IS RECORDED MOVE CHANGE LEVER BACK TO THE ORIGINAL POSITION. YOUR LOCK IS NOW SET TO A NEW COMBINATION.

4. CHECK YOUR COMBINATION BEFORE CLOSING BOX COVER AS FOLLOWS: TURN WHEEL TO ANY COMBINATION. LOCK LATACH WILL APPEAR THROUGH THE TWO LOCK OPENINGS. TURN WHEEL BACK TO YOUR COMBINATION. IF THE LOCK LATCH CAN NO LONGER BE SEEN THROUGH THE LOCK OPENINGS, YOU HAVE CORRECTLY SET THE COMBINATION. IF THE LOCK LATCH CAN BE SEEN RETURN TO STEP 2.

TO CHANGE COMBINATION, MOVE LEVER FROM ORIGINAL POSITION. RETURN CHANGE LEVER TO ORIGINAL POSTION AFTER NEW COMBINATION IS SET

Please see instructions below for setting a simplex lock:

 
Read the instructions through once before attempting to change the combination.
The factory pre-set combination is 2 and 4 pressed simultaneously (and released), then press 3 (and release).
The door must be open.
1. Turn the control knob to the left (counterclockwise) to the stop position and release. This clears the lock of previously used buttons.
2. Enter the existing combination. Make sure you depress each button fully and release.
3. Push down the combination change slide on the back side of the lock. Located at the end opposite control knob.
4. Turn the control knob to the left (counterclockwise) to the stop position and release. This clears the old combination.
5. Select a new combination, write it down. Some or all of the buttons may be used for your new combination - pressed individually or simultaneously.
Each button may be used only once. We do not recommend the use of a one-button combination.
6. Enter your new combination. Depress each button fully and release it. You must feel a click each time you press a button to know that the button was fully depressed.
7. Turn the control knob to the right (clockwise) to the stop position and release to activate the new combination.
8. Enter new combination and test operation.
Note: Do not force at any time.
If a wrong combination is entered while operating the lock, turn the outside thumb turn to the left (counterclockwise) to the stop position and release. This will clear any previously depressed buttons. Enter in the correct combination.

If you continue to have difficulty, please feel free to contact us at mmf@mmfind.com or 1-800-323-8181
7. What types of refills are used on Wedgy® Pen and/or Kable® Pens? Where can I purchase them?
Wedgy® Pens use Standard Ballpoint Refills (item numbers 25810208 and 258010104). Kable® Pens use Jumbo Jogger Refills (item numbers 258030108, 258030204, 258030304, and 258401R04). Refills for these products are widely available through your local distributors.
8. How do I change the refill on the Kable® Pen?
Kable® Pen Components Order of Assembly
(1) Insert end of paper clip into pen barrel grip-hole
(2) Firmly grip writing tip and rotate counter-clockwise until end of paper clip engages Kable lock inside barrel
(3) Unscrew writing tip and replace refill
(4) Insert end of paper clip into pen barrel grip-hole rotate writing tip clockwise to close
Kable® is a registered trademark of MMF Industries, Wheeling, IL 60090 531631500 0609073


If you still have questions, please contact us at mmf@mmfind.com or 1-800-323-8181